VV&VF ACT

LOCATION

9 Burkitt St, Page, ACT

For a map of where to find us, click here

Office hours

0900-1530 Monday - Friday
Phone 02 6255 1599
Email vvfact@vvfact.org.au

Vales & Service Histories

Personnel Records Enquiries

CARO is concerned to ensure the privacy of ex-service members is not impinged upon. CARO adheres to the Commonwealth Privacy Act and the values of the Information Privacy Principles for all records under its control. In this respect, copies of information held on personnel files may be provided upon receipt of written authorisation from the ex-member..

If the ex-member is deceased, information may be released upon receipt of written authorisation from the next of kin. In certain other circumstances CARO may be able to issue summarised information. Written requests should include as much of the following details as possible such as:

  • Surname and all given names, including any possible names the person may have served under
  • Date and place of birth
  • Date of death
  • Regimental service number(s)
  • State of enlistment
  • Enlistment and discharge dates
  • Rank attained
  • Unit(s) served with and location
  • Date/s and period/s served
  • Details inscribed on any medals or badges, if held.
  • he enquirer should also provide their:
  • Title (Mr/Ms/Mrs/Miss/Dr etc.)
  • Name
  • Postal address
  • Daytime contact telephone number (if available)
  • Relationship to person of whom details are being sought
  • Reason for seeking information.

Postal Address for Personal Records Enquiries:

Central Army Records Office
Soldier Career Management Agency
GPO Box 393D
Melbourne VIC 3001

Telephone Numbers:
03 9282 5393
03 9282 6235
Facsimile Number:
03 9282 5434
E-mail: caro.hq@defence.gov.au

Eulogy Service

CARO will provide limited information on the service of an ex-member to enable an appropriate person to deliver a eulogy at a funeral or memorial service. The person requesting this information must satisfy CARO that he, or she, is acting for the family. A signed request in writing must be received by CARO before it may release information however, as time is often crucial, a request by telephone can initiate action.

Army, RAN and RAAF now provide a eulogy service to those conducting graveside services. Often time is crucial so contact:

CARO ARMY Eulogy Hotline: 03 9282 6235 – 03 9282 4579 Facsimile Number 03 9282 5434

RAN Eulogy Hotline: 02 6266 5850 Facsimile Number 02 6266 5851

RAAF Eulogy Hotline: 02 6266 5850 Facsimile Number 02 6266 5851

Medals and Awards Enquiries

The Directorate of Honours and Awards part of the Defence Personal Executive Branch handles entitlement to medals. This organisation IS NOT PART of CARO.

Postal Address for Medals Enquiries:

DHA (Army Medals Section)
Directorate of Honours & Awards
Locked Bag 2003
COOMA NSW 2630

ADF Telephone Number: 1800 111 321
Army: 1800 065 149
RAAF: 1800 623 306
RAN: 1800 808 073
Facsimile: (02) 6266 1065

From 1854 until 1901 the states maintained their own military forces. Consequently personnel records may be held at the State Records Office in the state of enlistment, or from the National Archives Australia:

National Archives Australia
GPO Box 4325PP
MELBOURNE VIC 3001

Ex-Service Organisation (Incl RSL) Membership

Central Army Records Office is able to confirm ARMY service for ESO membership. The ESO should contact caro.hq@defence.gov.au in the first instance. If the ESO requires additional information they will need to supply the written consent of the ex-member.

World War One & Two Records

CARO transferred custodianship of its World War One and Two records to the National Archives of Australia. All enquiries for:-

World War One personnel records (other than those relating to medals) should be directed to:

World War One Personnel Record Service
National Archives Australia
PO Box 7425 ACT Mail Centre
FYSHWICK ACT 2610

Telephone Number: (02) 6212 3400
Facsimile Number: (02) 6212 3499
Email: ww1prs@naa.gov.au

World War Two personnel records (other than those relating to medals) should be directed to:

World War Two Personnel Record Service (note: $16.20 access fee applies)

  National Archives Australia
  WII Defence Service Records
  PO Box 7425 ACT Mail Centre
  FYSHWICK ACT 2610

Telephone Number: (02) 6212 3400
Facsimile Number: (02) 6212 3499
Email: ww2prs@naa..gov.au

Health / Medical Records

World War II: Contact the Department of Veterans’ Affairs for details Post 1947:

Australian Defence Force Health Records – Army (ADFHR-A)
GPO Box 1932R
MELBOURNE VIC 3001
Telephone Number: (03) 92826772
Facsimile Number: (03) 92825978

Mail, Phone or Email enquiries

Central Army Records Office
Soldier Career Management Agency
GPO Box 393D
Melbourne VIC 3001

Telephone Numbers: 03 9282 5393, 03 9282 6235, 03 9282 4579
Facsimile Number: 03 9282 5434
E-mail: caro.hq@defence.gov.au

Other Useful Addresses

Unit Histories:

Australian War Memorial
GPO Box 345
CANBERRA ACT 2601

War Graves:

Office of the Australian War Graves Commission
Department of Veterans’ Affairs
PO Box 21
WODEN ACT 2610

British Records:

Ministry of Defence – (RN)
Personnel Records Section
Bourne Avenue Hayes
MIDDLESEX UB31RF
ENGLAND

British Records: – (Army)

Army Personnel Centre
Historic Disclosures, Mailpoint 400
Kentigern House
65 Brown Street
Glasgow G2 8EX
UNITED KINGDOM

British Records: – (RAF)

RAF Personnel Management Centre
HQ Personnel & Training Command
RAF Innsworth
GLOUCESTER GL3 IE2
UNITED KINGDOM

British Army Medals:

Ministry of Defence
Army Medals Section
Government Office Building
DROITWICH
WORCESTERSHIRE WR 98 AU
ENGLAND

New Zealand Records:

New Zealand Armed Forces
Secretary of Defence
Defence Headquarters
Private Bag
WELLINGTON,
NEW ZEALAND

US Records Center:

United States Records Center
9700 Page Avenue
St Louis
MISSOURI,
USA 63132-5100

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